Return and Refund Policy

At Ek Jhalak, we prioritize customer satisfaction and strive to provide you with a hassle-free shopping experience. Please review our Return and Refund Policy to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

• Products can be returned within 7 days from the date of delivery.
• Items must be unused, unwashed, and in their original condition with tags and packaging intact.
• Certain products, such as personal care items, perishables, or customized goods, are not eligible for return.

2. Return Process

To initiate a return, contact our support team at hello@ekjhalak.com or call us at +91 9831180523 with your order details and reason for the return.

• Once your return request is approved, you will receive instructions on how to send the product back.
• The return shipping cost will be borne by the customer unless the product delivered was defective or incorrect.

3. Refund Policy

• Refunds will be processed after the returned product is received and inspected.
• Refunds will be issued to the original payment method within 7-10 business days after approval.
• In case of Cash on Delivery (COD) orders, refunds will be processed to your bank account or as store credit.

4. Exchange Policy

• Exchanges are subject to product availability.
• If you wish to exchange an item, contact us within 7 days of delivery with the required size or replacement details.
• Shipping costs for exchanges may apply.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as "Final Sale" or "Non-Returnable."
• Products damaged due to misuse or improper handling.
• Items without original packaging or missing accessories.

6. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 48 hours of delivery with photos of the issue.
• We will arrange for a replacement or issue a full refund as applicable.

7. Cancellation Policy

• Orders can be canceled before they are shipped.
• Once shipped, cancellation requests cannot be accommodated, but you may initiate a return after receiving the product.

8. Contact Us

For any return or refund-related inquiries, feel free to reach out to us:

📧 Email: hello@ekjhalak.com

📞 Phone: +91 9831180523

We are committed to resolving your concerns and ensuring your shopping experience with Ek Jhalak is smooth and satisfactory.